Here You will find Palm de Lux's policy for returns och right of withdrawal, which also is given in section 5 of Palm de Lux' s Terms and Conditions.
When products are purchased on the Website a statutory 14-days withdrawal period applies. You thereby have the right to cancel your purchase provided that You notify Palm de Lux within 14 days from when You, or your representative, received the goods ordered (the withdrawal period). Information on the legislated and applying right of withdrawal can be read here.
If a product has been sealed, You may not break the sealing if You wish to exercise your right of withdrawal. Thus, the right of withdrawal ceases when You break the sealing. A seal also includes any technical sealing (e.g. serial number).
If you want to cancel your purchase You must, before the withdrawal period ends, send an e-mail to Palm de Lux stating that You want to make a return and specify which items You want to return. The e-mail shall be sent to [email protected] and your message shall specify your name, your address, e-mail address, the order number and the goods to which the return applies. You may also use the standard form for execution of right of withdrawal that the Swedish Consumer Agency has developed (see www.konsumentverket.se).
In the case where You use your right of withdrawal, You have to pay for the return shipping costs as well as any duties and You are also responsible for the condition of the goods after You have received the goods as well as during the return shipping. You have 30 days to send the goods to us from the date when Palm de Lux received your message that you wish to exercise your right of withdrawal. The goods shall be shipped well packaged, in good condition and in original boxes and/or packaging. Any returns need to be sent to us in accordance with the methods and directions set forth on the Website. Depending on the destination, it may happen that You are subject to additional charges in order to receive your package. Such charges include VAT/local taxes, Customs & Duty charges, etc. The aforementioned fees are the sole responsibility of the customer, even in case of forced return, i.e. prior to the parcel being delivered to You. In case You require more information on this, please contact our customer service.
Upon withdrawal of purchase Palm de Lux will refund the amount You have paid for the returned goods, however any shipping costs and any other fees paid by the Customer will not be refunded. You are responsible for the return shipping costs, including any duties, in accordance with the freight table of the shipping company and You are responsible for the goods until it has been delivered to us. Palm de Lux does not accept any returns made against cash on delivery or any invoices on returned goods.
If You have handled the goods to a greater extent than necessary to determine its function or characteristics, Palm de Lux is entitled to deduct an amount from the amount to be refunded, corresponding to the depreciation in value of the returned goods which may amount to the full price of the goods.
Palm de Lux will refund the amount without undue delay, however no later than 14 days from the date Palm de Lux received your message stating an exercise of the right of withdrawal. Palm de Lux has however the right to delay the refund until Palm de Lux has received the goods. Provided that nothing else has been agreed or that there are no obstacles to repayment through the originally selected payment option, You will receive the money back through the payment option You chose when You made the purchase.