Privacy policy

1. General

Dhilliss AB ("Palm de Lux") cares for your privacy and always strives to protect your personal information in the best possible way. Palm de Lux complies with current personal data protection regulations. This policy helps You understand what type of information Palm de Lux collects and how it is processed. By agreeing to the Privacy Policy on the Website in conjunction with purchases or by otherwise sharing your information, You consent to the processing of your personal data as outlined below.

Dhilliss AB, address Surbrunnsgatan 26, 113 48 Stockholm, Sweden, company registration number SE559168-541601 ("Palm de Lux"), is data controller for handling your personal information. Please note that our payment solution providers, such as Klarna, process personal information that they collect from our Website when purchases are made and they are themselves responsible for their own processing.

If You would like to get in touch with us about the processing of your personal data, contact us at [email protected].

Palm de Lux reserves the rights to make changes to this Privacy Policy at any time to the extent that the changes are necessary to remedy disruptions or to meet new legal or technical requirements. All changes to this Privacy Policy will be published on the Website.

2. Data collection

Personal data is all information that directly or indirectly can be attributed to a physical person.

We will process the personal data that You provide or have provided to us or that we have collected on the Website through cookies. The personal data that Palm de Lux processes are social security number, name, email address, purchase-, payment- and order history, debit- and credit card numbers, delivery address, IP address and telephone number.

3. Personal data processing

Personal data can be used for identification, direct marketing, customer surveys, newsletters and for statistical purposes. The information may also be used for sending text messages, e-mails, and regular mail, and, unless You have opted out, for marketing and communication of information via phone. You can at any time contact us to stop marketing towards You as a customer. The information may further more also be used to analyze purchasing habits in order to provide You with relevant information and marketing as well as to improve the Website, payment solutions and payment processes.

When products are purchased on the Website information is shared with our payment provider. The information that gets stored is first name, last name, address, e-mail address and telephone number. If You choose invoice payment, social security number also gets saved by the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna, Paypal, Stripe.

To be able to deliver your orders and complete our agreement we must share certain information with the shipping company. The information that is shared with the shipping company is first name, last name and address details for the delivery. E-mail address and / or mobile number may also be shared with the shipping company for customer notifications. The shipping companies we work with are: DHL, Postnord.

The use of the data can mean joint processing of data together with other registers, both within and outside the EU. The data may also be shared or merged with authorities, our partners for e.g. printing and distribution and as well as payment intermediaries and credit agencies. Palm de Lux takes utmost caution in such occasions. By agreeing to the Privacy Policy on the Website in conjunction with purchases or by otherwise sharing your information, You are agreeing to have your information shared with countries outside the EEA (European Economic Area).

4. Protection of personal data

In order to keep the personal data we process in secure storage, we have taken several security measures: We have implemented security routines as well as technical and organizational measures to protect your personal data, e.g. certification technology for browsers.

Palm de Lux uses industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information, such as personal data and passwords, in a secure way.

5. Time frame for storage of personal data

Your information will be stored in accordance with time periods established by current regulations, or as long as necessary to fulfill our obligations to You, e.g. for order delivery.

Your information will not be stored longer than allowed by current data protection regulations.

6. Accessing, updating and correcting personal data

You have, in accordance with applicable personal data legislation, the right to once a calendar year request a report free of charge on how we use your personal data, regardless of how the data has been collected. If You would like to receive such information, You must submit a written request to us. The request must, in accordance with applicable personal data legislation, be signed by You and sent by ordinary mail to the address stated on the Website. It can thus not be sent by e-mail.

Palm de Lux wants to ensure that your personal data is accurate and up to date. If any of the information You have provided to Palm de Lux changes, e.g. if You change your email address, name or payment information, or if You wish to close your user account, please submit the correct information to Palm de Lux by sending an email to: [email protected].

You have at any time the right to request that your personal data is to be corrected, blocked or deleted. There are some few exceptions to the right for deletion, e.g. if data must be retained in order for us to fulfill a legal obligation (for example to satisfy the Swedish Accounting Act).

7. Cookies

Palm de Lux uses cookies on the Website to improve our services and to create statistics about your and other users' use of the Website. A cookie is a small piece of data sent from the Website and stored on the users' computers by their web browsers while they are browsing. Cookies were designed to allow for a better user experience. You can opt not to accept cookies in your browser. If You opt not to accept cookies, the abilities and features of the Website may be adversely affected. Cookies are completely harmless to users. By accepting our Privacy Policy You agree to the use of cookies.